1. Return Window

Eligible products may be returned within 30 calendar days after confirmed delivery. Contact support before this period expires. Eligibility remains subject to the conditions below.

2. Starting a Return Request

Before sending an item back, email service@jolvexqira.com with:

• Your order number.
• The name or description of the item.
• Your reason for returning it.
• Relevant photographs or videos, where appropriate.
• Photographs of packaging and the shipping label for damaged, incomplete, or incorrect orders.

We will review your request and provide instructions if the return is approved.

3. Return Eligibility

Except for damaged, defective, incorrect, incomplete, or otherwise legally protected items, an eligible preference-based return should generally be:

• Unused and undamaged.
• Complete with original parts, accessories, inserts, and included materials.
• In its original protective packaging where reasonably possible.
• In a condition permitting reasonable inspection or resale.
• Accompanied by proof of purchase or the applicable order number.

Opening the shipping package does not automatically make an item ineligible if it otherwise meets these conditions.

Handle surfaces, pages, bindings, clips, hinges, and included components carefully during inspection, as applicable. Avoid writing, marking, stains, scratches, moisture damage, or permanent assembly changes before deciding whether to keep an item.

4. Product Variations & Materials

Minor differences in color, texture, finish, printed details, dimensions, or assembly alignment may occur. Natural materials may have individual markings. These characteristics are not necessarily defects.

Missing components, functional faults, damage, or significant differences from the product description will be reviewed as order issues.

If you do not prefer an item’s color, texture, finish, size, or appearance, you may request a return within the applicable 30-day period. Unless an issue attributable to us is confirmed, this is a preference-based return.

5. Return Address & Authorization

After approval, support will provide the correct return warehouse address and instructions.

Unauthorized returns or parcels sent to an address not supplied by support may be delayed, rejected, lost, or ineligible for processing.

6. Non-Returnable Items

Certain items may not qualify for preference-based returns because of personalization, condition, safety, or other legitimate considerations, including:

• Customized or personalized products.
• Gift cards.
• Items clearly identified as Final Sale or non-returnable before purchase.
• Items materially altered, misused, or damaged after delivery for reasons unrelated to an original problem.
• Items returned with missing parts or in a condition preventing reasonable inspection.

Discounted or promotional items remain eligible unless clearly marked Final Sale or non-returnable before purchase. These limitations do not remove consumer rights that applicable law does not permit us to exclude.

7. Damaged, Defective, Incorrect, or Incomplete Orders

Inspect your order promptly. Contact us within 7 calendar days after delivery if an item has an issue or is materially different from its description.

Provide your order number, a description, and clear photographs or videos of the item, packaging, and shipping label where appropriate.

Once an issue attributable to us is confirmed, we will provide an appropriate replacement, refund, reshipment, return, or other reasonable solution without additional costs caused by our error.

8. Return Shipping Costs

Preference-based returns: Customers generally pay return shipping for a change of mind, personal preference, incorrect customer selection, or another reason not attributable to us.

Confirmed issues attributable to us: We provide an appropriate solution without requiring you to bear additional costs caused by our error.

Original shipping charges are generally not refundable for preference-based returns. For a confirmed error attributable to us, eligible original shipping charges will be addressed as part of the resolution.

No restocking fee is charged for an approved return.

9. Returning the Package

For preference-based returns, use a reliable, trackable service and retain the shipping receipt and tracking number until completion.

We cannot guarantee receipt of a parcel sent without tracking or to an address not supplied by support. The customer is generally responsible for a preference-based return package until it reaches the approved destination.

10. Inspection & Refund Timing

Returns may be inspected at the designated location to confirm eligibility.

After the return is received, inspected, and approved, we initiate the eligible refund to the original payment method within 5–10 business days. Your bank, issuer, or payment provider may need additional time to post the credit.

11. Refund Method

Approved refunds normally go to the original payment method. If that method cannot accept the refund, support will work with the payment provider to determine an appropriate alternative where permitted.

Depending on the circumstances, support may approve a refund or replacement without requiring a return. This decision is made after review.

12. Exchanges

Exchanges depend on current inventory and availability. Material, texture, color, finish, and construction details may vary between items.

If a direct exchange is unavailable, we may ask you to complete an approved return and place a new order for the desired product.

13. Order Cancellation

Submit cancellation requests as soon as possible. We make reasonable efforts before fulfillment begins, but cancellation cannot be guaranteed after processing, fulfillment, packaging, shipment preparation, or dispatch starts.

No cancellation fee applies when cancellation succeeds before fulfillment.

14. Consumer Rights

This policy explains our standard procedures. It does not limit rights or remedies that cannot lawfully be excluded under applicable consumer-protection law.