1. Order Processing

After payment confirmation and necessary verification, orders are normally prepared within 2–4 business days. During holidays, promotions, or unusually high order volume, processing may require up to 5 business days.

Business days generally exclude Saturdays, Sundays, and applicable public holidays. Processing time and carrier transit time are separate periods.

2. Estimated U.S. Delivery

For standard shipping to supported U.S. addresses, estimated carrier transit is generally 10–15 business days after dispatch. Total delivery time includes both processing and transit.

Estimates are not guaranteed arrival dates. Weather, carrier interruptions, holidays, customs procedures, remote destinations, or other circumstances outside our reasonable control may affect delivery.

3. Shipping Charges

Available methods and applicable charges are calculated and displayed at checkout based on the destination and available service. You can review the shipping cost and final order total before paying.

4. Fulfillment & Shipping Origin

Depending on inventory, product location, packaging needs, and destination, orders may be fulfilled from our facilities or designated fulfillment partners.

The physical shipping origin may differ from the registered business address of Hefei Yiduoyi Technology Service Co., Ltd. Items in one order may ship separately with different tracking numbers.

5. Tracking Your Shipment

After dispatch, available tracking information is normally sent to your checkout email address. The carrier may need additional time to record movement after a shipping label is created.

The carrier may vary by product, fulfillment location, destination, and available service.

6. Shipping Address Changes

Review your name, address, apartment or unit number, postal code, and contact details before ordering.

If you find an error, email service@jolvexqira.com promptly. We make reasonable efforts to update addresses before fulfillment begins, but changes cannot be guaranteed after processing or shipment preparation starts.

Reasonable reshipping costs may apply if an incorrect, incomplete, or undeliverable address supplied by the customer causes a parcel to be returned and shipped again.

7. P.O. Boxes, APO/FPO & U.S. Territories

Availability depends on the product, destination, and available carriers. Supported shipping options normally appear at checkout. If no option appears, we may be unable to deliver to that address.

8. Delayed or Inactive Tracking

Temporary gaps can occur while a parcel moves between facilities, carriers, or shipping networks.

If tracking remains inactive for an extended period or the shipment appears significantly delayed, contact us with your order number. We will review the information and investigate with the carrier or fulfillment provider where appropriate.

9. Lost Shipments

Contact support if a parcel appears lost in transit. After reviewing tracking and shipment circumstances, we will provide an appropriate replacement, refund, reshipment, or other reasonable solution where the loss is confirmed.

10. Delivered but Not Received

If tracking says “Delivered” but the parcel cannot be found, check the delivery area, mailbox, household members, reception, neighbors, and carrier where appropriate.

A delivered status does not automatically prevent review of a claim. Contact us with your order number if the package remains missing.

11. Damaged, Incomplete, or Incorrect Orders

Inspect your order promptly. Contact us within 7 calendar days after delivery if an item is damaged, defective, incomplete, incorrect, or materially different from its description.

Packaging may vary according to the item’s shape, size, material, and included components. Please provide:

• Your order number.
• A clear description of the issue.
• Photographs or videos showing the product and problem.
• Photographs of the exterior packaging and shipping label, where appropriate.

Once an issue attributable to us is confirmed, we will provide an appropriate replacement, refund, reshipment, or return solution without additional costs caused by that error.

12. International Delivery & Import Charges

Jolvexqira™ primarily serves U.S. customers. Where other destinations are supported, available options appear at checkout.

Customs duties, import taxes, brokerage fees, or similar charges may apply. Unless checkout clearly states they are included, charges imposed by a government, customs authority, carrier, or broker are generally the recipient’s responsibility.