Contact information

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Jolvexqira™ · Customer Care

Contact Us

Questions about a desk or reading product, an order, shipping, payment, a return, or a refund? We are here to help.

How to Reach Us

Email: service@jolvexqira.com
Phone: 0755-81274305 (China telephone number)
Customer Service Hours: 8:00 AM – 10:00 PM Daily
Time Zone: China Standard Time (UTC+8)

Questions About an Existing Order

Please include your order number and the email address used at checkout. Describe your question clearly so our team can locate and review your purchase.

Problems With Your Order

If an item arrives damaged, defective, incomplete, incorrect, or materially different from its description, contact us within 7 calendar days after delivery.

Please include:

  • Your order number.
  • A clear description of the issue.
  • Relevant photographs or videos showing the product and issue.
  • Photographs of the exterior packaging and shipping label, where appropriate.

Once a problem attributable to us has been reviewed and confirmed, we will provide an appropriate replacement, reshipment, refund, return, or other reasonable solution without additional costs caused by that error.

Minor differences in color, texture, finish, printed details, dimensions, or assembly alignment are not necessarily defects. Missing components, functional faults, damage, and significant differences from the listing will be reviewed separately.

Before Returning an Item

Contact customer support before shipping merchandise back. Do not automatically send returns to our registered business address. After a return is reviewed and approved, we will provide the appropriate warehouse address and instructions.

Response Time

We aim to respond within 24 hours. Requests requiring investigation with a carrier, payment provider, fulfillment partner, or return facility may require additional review time.

Business & Contact Information

Brand: Jolvexqira™
Company: Hefei Yiduoyi Technology Service Co., Ltd.
Legal Representative: Ma Ben
Email: service@jolvexqira.com
Phone: 0755-81274305
Business Hours: 8:00 AM – 10:00 PM Daily
Time Zone: China Standard Time (UTC+8)
Address: North 19, Baile Used Car Exhibition Hall, Zhongtai Science Park, Intersection of Fanhua Avenue and Tianjin Road, Baohe Economic Development Zone, Hefei City